Effective Date: July 4, 2026
Thank you for shopping with Zrstone. This Payment Policy explains how payments are handled when you submit an order at https://zrstone.com. Please read it alongside our Terms of Service, Shipping Policy, Returns and Cancellation Policy, Refund Policy, Privacy Policy, FAQ, and Contact Us page.
This Payment Policy is issued by Guangzhou Ouya Supply Chain Management Co., Ltd., the legal entity that operates the Zrstone brand and https://zrstone.com.
-
Payment Methods We Accept
We use Oceanpayment(Direct) as our payment provider. At checkout, available methods may include Visa, Mastercard, American Express, Discover, and other choices offered through Oceanpayment(Direct) at that time.
The exact options depend on your billing country or region, delivery destination, currency, card type, device, and Oceanpayment(Direct)’s availability. Only methods displayed at checkout can be used for that order. We cannot accept payment methods that are not shown at checkout.
-
How Payments Are Processed and What They Cost
Oceanpayment(Direct) processes payments securely. According to our payment settings, Oceanpayment(Direct) charges a 2% transaction fee, and card processing rates are set by Oceanpayment(Direct).
These are costs linked to our use of Oceanpayment(Direct). Unless a separate fee is clearly shown at checkout before you confirm payment, these processing costs are not added as an extra charge to your order total.
All prices appear in United States dollars (USD) unless stated otherwise. Shipping fees, taxes, duties, and any other applicable charges will be shown at checkout where available. International orders may also be subject to customs duties, import taxes, brokerage fees, or other destination charges. Unless clearly stated otherwise at checkout, these charges are the recipient’s responsibility. See our Shipping Policy for details.
-
Currency Conversion and Bank-Imposed Costs
If your card or payment account is in another currency, your bank or payment provider may add currency conversion fees, foreign transaction fees, or other charges. Zrstone does not control these charges and cannot refund them. The final amount charged to you may vary based on your provider’s exchange rate and fees.
-
Authorization and Billing
When you place an order, you authorize Oceanpayment(Direct) to charge your selected payment method for the order total shown at checkout. Depending on the method and provider, payment may be captured immediately or after order review.
Submitting an order does not automatically mean we have accepted it. We may review, limit, or cancel an order for legitimate reasons, including product unavailability; pricing, description, or availability errors; payment or authorization problems; suspected fraud or unauthorized activity; delivery restrictions; unusually large or duplicate orders; or orders that appear intended for unauthorized resale.
If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.
-
Safeguarding Payment Information
We take payment security seriously. Payment card details are processed by Oceanpayment(Direct) and its payment partners. We generally do not store complete payment-card numbers or card security codes.
We may receive limited payment-related information, such as payment status, transaction ID, payment method, and the last few digits of your card, so we can manage your order, provide support, prevent fraud, and process refunds. See our Privacy Policy for more about how we collect, use, and protect personal information.
-
Declined, Failed, or Pending Payments
If your payment is declined, fails, stays pending, or needs additional verification, your order may not move forward until the issue is fixed. You may need to retry payment, use another method, or contact your bank or payment provider.
If you believe a payment was taken but your order was not confirmed, contact us with your order number and the email address used to place the order. We will check the payment status with Oceanpayment(Direct) and help as quickly as possible.
-
Changing or Cancelling Orders
If you need to change or cancel your order, please contact our customer service team as soon as possible at service@zrstone.com, and include your order number.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing, production, or shipment, we cannot guarantee that changes or cancellations can be made. If cancellation is approved before processing, production, or shipment has started, we will normally refund the eligible amount to your original payment method.
Please also see our Returns and Cancellation Policy for more information.
-
Refunds
Approved refunds are processed under our Refund Policy and will normally be issued to your original payment method.
Approved refunds will normally be issued within 5–10 business days after approval. Your bank, card issuer, or payment provider may take additional time to reflect the refund in your account.
Original shipping fees are refundable only if the return is due to our error, such as a wrong, damaged, defective, or incomplete item, or where otherwise required by law. For change-of-mind returns, original shipping costs are non-refundable. Customs duties, import taxes, brokerage fees, or other charges imposed by government authorities, carriers, or third parties are not refundable by Zrstone.
Please see our Refund Policy for full details on refund eligibility, amount, method, and timing.
-
Payment Disputes and Chargeback Claims
If you have a problem with a payment or order, please contact us first so we can try to resolve it quickly. We are happy to help with order status, refunds, returns, or payment questions.
If you initiate a chargeback or payment dispute, we may need to provide relevant order and payment information to Oceanpayment(Direct), the bank, or the payment provider as part of the dispute process.
-
Updates to This Policy
We may update this Payment Policy from time to time to reflect changes in our payment methods, service providers, business practices, or legal requirements. The revised version will be posted on this page with a new effective date. Changes will apply prospectively unless otherwise required by law.
-
Contact and Company Information
If you have any questions about payments, please contact us. When contacting us about an existing order, please include your order number and the email address used to place the order.
Customer Service Email:
support@zrstone.com
Store Website:
zrstone.com
Customer Service Hours:
Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible.
Brand:
Zrstone
Store Operator / Legal Entity:
Guangzhou Ouya Supply Chain Management Co., Ltd.
Unified Social Credit Code:
91440101MA5CT62B4B
Registered Address:
Room 2507, Building B1 (self-designated), Nansha Wanda Plaza, No. 7 Shuangshan Avenue, Nansha District, Guangzhou
Country: China
Current Return Warehouse Address:
Attn: Returns Department / RMA: RTN-4821-Q
Warehouse: Pacific Rim Reverse Logistics – Bay 7
11845 SE Alder Creek Way, Suite 210
Portland, OR 97233-4512
United States
For return-related issues, please do not send returns to our registered business address unless instructed by our team. Always contact us first for return instructions, and we will provide the latest return warehouse address.
Zrstone is operated by Guangzhou Ouya Supply Chain Management Co., Ltd., which is responsible for the operation of the online store https://zrstone.com, order processing, customer service, and related ecommerce activities.