CONTACT US

Effective Date: July 4, 2026

Thank you for stopping by Zrstone—we are glad to have you with us.

Should you have any inquiries about a gift item, need help with an order, or wish to learn more about delivery, tracking, returns, or refunds, our customer care team is available to assist. Each customer is important to us, and we will endeavor to make your experience feel tailored and thoughtful, just like the gifts we carry.

Details to Include in Your Message

So we can grasp your request and respond promptly, please provide as much of the following as possible:

  • Your order number, if available;

  • The email address used when placing the order;

  • The name or web link of the item concerned;

  • A clear explanation of your question or request; and

  • Relevant photos or videos if an item arrived damaged, faulty, incorrect, or incomplete.

For a shipment that arrived damaged, faulty, wrong, or incomplete, please send clear photos of the gift item, the problem, the shipping label, and the outer packaging where relevant. These materials help us review the matter accurately and offer a suitable solution.

Ways to Contact Us

Customer Service Email:
support@zrstone.com

Store Website:
zrstone.com

Our team reviews messages during business days and will reply as soon as reasonably possible. Although we may not always be able to answer immediately, we will give every request our full attention.

If your order issue is urgent, please explain the situation clearly in your email and include your order number. We will prioritize time-sensitive requests whenever reasonably possible.

Please refrain from sending several messages about the same issue, as duplicates can make it harder to track your request.

Changing or Cancelling an Order

If you need to fix a delivery address, change a gift selection, or ask for an order cancellation, please get in touch as soon as possible.

We will make reasonable efforts to help with your request. However, once an order has moved into processing, production, or shipment, we cannot guarantee that it can be altered or canceled.

Returns and Item Concerns

Please reach out before sending anything back.

The right return location may differ based on the gift item, order, and customer location. If your return request is reviewed and approved, we will email you the applicable return address and step-by-step instructions.

Do not ship a product to our registered business address or to any address printed on the original package unless our customer service team specifically tells you to do so.

Items sent without prior authorization or to the wrong address may be refused, delayed, lost, or returned to the sender. Please see our Returns, Refunds and Cancellation Policy for full eligibility requirements and refund procedures.

If a product arrives damaged, faulty, wrong, or incomplete, we will review the information you provide and offer a suitable remedy. Depending on the circumstances and product availability, this may include sending a missing item, providing a replacement, arranging an exchange, or issuing a refund for the affected item.

Company Information

Brand: Zrstone
Website: zrstone.com
Legal Entity: Guangzhou Ouya Supply Chain Management Co., Ltd.
Store Operator: Guangzhou Ouya Supply Chain Management Co., Ltd.
Unified Social Credit Code: 91440101MA5CT62B4B
Registered Address: Room 2507, Building B1 (self-designated), Nansha Wanda Plaza, No. 7 Shuangshan Avenue, Nansha District, Guangzhou
Country: China

For return-related matters, please do not ship items to our registered address unless our team has instructed you to do so. Contact us before sending a return so we can provide the current return warehouse address. If the phone line is busy, reach us by email or through the store backend. We will respond promptly. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

Current return warehouse address:

Attn: Returns Department / RMA: RTN-4821-Q
Warehouse: Pacific Rim Reverse Logistics – Bay 7
11845 SE Alder Creek Way, Suite 210
Portland, OR 97233-4512
United States

Customer Service Email: support@zrstone.com

Zrstone is operated by Guangzhou Ouya Supply Chain Management Co., Ltd., which oversees zrstone.com, order processing, customer service, and related ecommerce operations.